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Privacy Policy

Welcome to Grapedata, the online and mobile service(s) of Grapedata, Ltd. (“Grapedata,” “we” or “us”). Grapedata is committed to respecting your privacy and protecting the personal information of all visitors, users and others who access our platform (“you”, or “Users”). This privacy policy (the “Policy”) applies to our website, surveys we send out, and online service platform (collectively the “Services”). This Policy applies to how Grapedata and companies we own or control, treat information you provide us, or we collect, including how we use such information, how we protect the security of such information, and how we will deal with any requests from you in respect of your personal data in our possession. By accepting the terms of this Policy, you confirm that you have read and understood it and you agree to our collection, storage, use and disclosure of your personal information as described in this Policy.

1. Information We Collect

Generally. Personal information is information which identifies you or could be used to identify you, such as your name, title, and contact details, such as email or phone number that is supplied to us in conjunction with your use or potential use of our Services, as well as information we generate regarding your use of the Services.

We collect personal information in order to provide you with a personalized, useful and efficient experience. This information is collected in various forms and from various places throughout the Services, including account registration forms, surveys and when you otherwise interact with us.  Essentially, we collect personal information about you whenever you use our services (whether these services are provided by us or by third parties acting on our behalf), including when you use our website or mobile applications, or interact with us via email, etc.

Personal information we collect, store, and process may be obtained from:

We process and use this information primarily to operate, maintain, improve, and provide to you the features and functionality of the Services, as well as to communicate directly with you, such as to send you email messages with status updates and service communications.  We may also use your personal information:

Use of cookies and other technology to collect information.

We automatically collect certain types of usage information when you visit our website or use our Services. When you visit our website or use our Services, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Services (e.g., the pages you view, the links you click, how frequently you access the Services, and other actions you take when using the Services), and allow us to track your usage of the Services over time. We may collect log file information from your browser or mobile device each time you access the Services. Log file information may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, information about your mobile device, referring / exit pages and URLs, number of clicks and how you interact with links on the Services, domain names, landing pages, pages viewed, and other such information. We may employ clear gifs (also known as web beacons), which are used to anonymously track your online usage patterns. In addition, we may also use clear gifs in HTML-based emails we send to you to track which of our emails you open and which links you click on. We use this information to ensure more accurate reporting and improvement of our Services. We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for our website and the Services. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information that assists us in analysing and improving the Services. We may request and receive reports from third party analytics providers, which we may combine and process with the personal information we collect from you directly.

We use or may use the data collected through cookies, log file, device identifiers, geolocation data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide customized, personalized content and information, including advertising; (c) provide and monitor the effectiveness of our Services; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website and our Services; (e) diagnose or fix technology problems; (f) otherwise to plan for and enhance our Services; and (g) generally to provide the Services to you.

2. Sharing Personal Information With Third Parties

We may share your personal information with third parties in the instances described below. For further information on your choices regarding your information, see “Your Choices Regarding Your Information” below.

Except where you specifically request otherwise, we may share your personal information with:

We may also share information with others in an aggregated and anonymous form that does not reasonably identify you directly as an individual.

3. Your Choices Regarding Your Information

4. Retaining Your Personal Information

We will retain your information for as long as your account is active or as needed to provide you the Services. Following termination or deactivation of your account, Grapedata may retain information for a commercially reasonable time, generally not less than 5 years, for backup, archival, and/or audit purposes. Please contact us at support@grape-data.com if you wish to terminate your account, or would like us to delete your personal information.

5. Your Rights

It’s your personal information and you have certain rights relating to it.

You have rights to:

If you’re not happy with how we are processing your personal information, please let us know by sending an email to privacy@grape-data.com. We will review and investigate your complaint, and will respond to you within 30 days. If you are not satisfied with our response to your complaint, you have the right to complain to the Information Commissioner’s Officer by writing to:

Information Commissioner’s Office
Wycliffe House
Water Lane

6. Security And Storage Of Information

Grapedata cares about the security of your information and has put in place physical, administrative, and technological safeguards to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take immediate steps to investigate the situation and to notify those individuals whose information may have been compromised and take other steps, in accordance with applicable laws and regulations.  You can help us maintain the security of your personal information by not sharing your personal information, including your username and/or password with any other person, by remaining vigilant to any suspicious requests for your personal information, and by keeping your software up to date.

Your information collected through the Services will principally be stored and processed in the U.K. or other European Union country.  We may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as the U.K. and the European Union, and you consent to the transfer of information to any such countries.  Where we transfer your information to a country outside the U.K. or the European Union, we will do our best to ensure that it is subject to the same protections afforded by the laws of the U.K. or the European Union.

7. Links To Third-party Websites

The Services may contain links to and from third party websites of our business partners, advertisers, and social media sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.

8. Updates To This Privacy Policy

We reserve the right to modify this Policy from time to time. If we make any changes to this Privacy Policy, we will change the “Last Revision” date below and will post the updated Privacy Policy on this page.  We will also send you an email informing you that the Policy has changed and inviting you to visit this page to view the updated policy.

Use of your personal information prior to this date was subject to our previous Privacy Policy.

9. Contacting Us

If you have any questions about this Policy, please contact us at privacy@grape-data.com

10. Last Revision Date

This Privacy Policy was last revised on, and effective as of, May 25th 2018 to ensure compliance with the General Data Protection Regulation (GDPR)